We are still open, just in a different way!
We have moved to an online assessment and treatment approach called ehealth (Telerehabilitation).
You may be familiar with this approach as most doctors / family physicians are doing the same thing during this time.
We may not be able to see you in person but we are still here for you. While we obviously cannot deliver hands-on care remotely, there are many things that can be done to alleviate your pain or discomfort so you can feel like your best physical self.
We are confident that we can continue to provide you the great support you have become accustomed to while still keeping everyone safe and healthy.
Does my extended health plan cover ehealth services?
If you have extended health coverage such as Blue Cross, Canada Life, Manulife, Great WestLife, Sunlife, ICBC, RCMP or DVA, we can bill these companies directly and they will cover the amount that they would for a regular in-office visit.
We can check with other providers for coverage as the list is growing daily so please reach out if you have questions about another provider.
Prior to your appointment we will contact you and process your payment including direct billing your provider if appropriate.
It is that easy! There’s no need to delay your recovery or suffer in pain as we are here to help!
How does e-health work?
You will need a computer with a camera and internet connection so we can see you to properly assess and guide you during the treatment session.
Other than that all you need to do is book an appointment online by clicking here, or emailing us at firstname.lastname@example.org or leaving a message at 250-881-1199.
When it’s time for your session you will receive an email message with a link to click on that will connect you with your physiotherapist in a private video room through a secure server.
**The email with the access link will NOT arrive when you book but rather right at the time your session is scheduled to start**
What happens during my session?
Your therapist will ask for consent to provide treatment and will take a thorough history, perform an assessment and provide a diagnosis by watching you move using their expertise and special movement tests over the internet.
Next your physiotherapist will develop a treatment plan including education, self mobilization techniques, self massage and trigger point relief, stretching and strengthening exercises, posture correction, ergonomics assessment and correction, things to avoid, as well as recommending further evaluations if needed.
We are here to support you as we deeply understand how impactful physical discomfort and pain can be to your well-being. Please don’t hesitate to reach out anytime if you have any questions.